Home2 Suites By Hilton Columbus/West, OH

The breakfast was fair, nothing special, nothing really cooked from scratch. Everything was pre-made and heated up. Good location, close to stores restaurants and the highway, maybe too close to the highway (some noise). The curtains blocked light very well and the room door blocked light very well also (both important to us). Very nice staff, met all needs. Pool room was a comfortable temperature and did not stink of chlorine. We also liked the decent sized dining table that easily moved to an area for family meals.

Location was excellent for our trip. Loved having a full size refrigerator. Bathroom was poorly lit. Upon arrival our room had the distinct smell of a backed up sewer which went away overnight. We did hear about several who changed rooms because of that. Told front desk three times I wanted extra foam pillows and towels (they only make the room every other day). Had to go down to the front desk to get it.

The rooms were amazing. The pool although small was warm and clean. It was raining and our very large groups moved from outside by the pool to inside by the front counter and we had a lot of fun. The employees were fine with it.

The staff are professional, the property is clean the rooms are nice. Thembani checked us in and he was so polite and respectful. Very welcoming. I witnessed a customer disrespect him and act rude towards him and Thembani maintained his bearings and remained professional and serviced the customer with respect and dignity, just as he served myself and the other patrons.

Family friendly and CLOSE to just about everything! Perfect for a family that wants to explore the city.